EMERGENCY NUMBER: 01622 585 169
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How we look after your tenants.
​Phoenix Plumbing and Heating is committed to providing exceptional service to ensure that a letting agent's tenants receive reliable and prompt support. With our team of experienced, fully qualified engineers, we offer quick response times and comprehensive maintenance, covering everything from routine checks to emergency repairs. We understand the importance of keeping tenants comfortable and safe, so our services are designed to minimise disruption and resolve issues efficiently. From ensuring that heating systems run smoothly to addressing urgent plumbing needs, Phoenix prioritises clear communication and high-quality workmanship. Letting agents can trust that their tenants are in capable hands, knowing that Phoenix will deliver professional, courteous service every step of the way.
We are Phoenix Plumbing & Heating Solution your local emergency plumbing service
ACCREDITATIONS
We are proud to uphold the highest standards of professionalism and safety in all our services. As a Gas Safe Registered company, we ensure that every heating engineer in our team meets the stringent criteria set by the official gas registration body in the United Kingdom. This accreditation is your assurance that we are fully qualified to work safely and competently with gas appliances, offering peace of mind and reliability.
PLUMBING SERVICES FOR LETTING AGENTS
We have over two decades of experience, our team of qualified plumbers and committed to providing high quality plumber services including installation, repair and servicing.
We offer a emergency plumbing service for any plumbing problems that can arise. Our experienced team can be with you by tomorrow at the latest. Ensuring your home or business remains safe and functional.
Our gas safe registered engineers are on hand for all jobs relating to your central heating system. Ensuring your home has heating and hot water available when you need it.
Our highly skilled engineers are proficient in boiler repair for all boiler manufactures and models. We are available to deal with you heating emergencies.
Keep your boiler running efficiently and safely with a annual boiler service. Helping extend the life of your boiler preventing expensive repairs and replacements.
Looking to upgrade your boiler? We can replace and install a new boiler to your home. We work with a range of boiler providers and can offer finance options.
Our engineers are available to carry out gas safety inspections. A gas safety certificate demonstrates that the property's gas pipework and appliances are fully compliant with safety standards.
HEAT
PUMPS
A great alternative to boilers. Air Source Heat Plumbs allow you to tap into the power of renewable energy. Reducing your carbon footprint.
LOCAL TEAM SUPPLYING LOCAL PEOPLE
PROUD SUPPORTERS OF
We aren't a national company, we are a Kent company serving the South East. Our fully trained, local heating and plumbing engineers will visit you to discuss the various options available and they'll do so at a time that suits you.
WHAT MAKES US DIFFERENT FROM OTHER PLUMBING COMPANIES
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Experienced
Our professional and friendly team has over two decades of plumbing experience. We are dedicated to providing reliable plumbing and heating solutions.
0% Finance available
Spread the cost of your plumbing and heating needs. We offer 0% finance options with Phoenix Financial Consultants.
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Professional
We offer free no obligation quotes for all our services. This way you know exactly what to expect and no hidden fees.
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Price Match Guarantee
We are extremely confident in our pricing. So much so that we offer a price march guarantee, ensuing you receive the best value for our services.
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What is your response time to plumbing issues?We always aim to fix your plumbing issues within 24 hours. Your comfort and satisfaction are our top priorities!
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Do you provide any guarantee?Yes! We are pleased to extend to you our commitment to excellence with our comprehensive one-year workmanship guarantee. It is our steadfast assurance that the work we deliver is not only of the highest quality but also backed by our dedication to your satisfaction. Should you encounter any concerns or issues within the specified timeframe, rest assured that we will promptly address them with the utmost attention to ensure your complete peace of mind.
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Is there a call-out charge for your services?We have a one hour minimum charge for breakdowns but thereafter we charge in 30 minute increments, so you only pay for the time worked by our engineer. We do not charge for our quotations. However, if we are called to a fault where an engineer must diagnose a problem this does not qualify as a quotation and will be charged at our standard rate. ​ You are only charged from when the engineer arrives at your property to when the job is complete. You are not charged for travelling time, parking costs, picking keys or congestion charges. ​ *Breakdown costs are per hour and do not include the cost of parts if or when needed to complete the job. The out of hours callout charges are below:
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Are your heating engineers on the Gas Safe register?Yes, all our heating engineers are fully Gas Safe Registered, giving you peace of mind that your heating system is in safe hands.
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Is your heating service work guaranteed?Absolutely. We stand behind the quality of our workmanship, and all our heating service work is backed by a guarantee for your satisfaction and peace of mind.
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How often should you have your boiler serviced?Regular boiler servicing is essential to ensure its efficient and safe operation. It is recommended to have your boiler serviced annually by a qualified engineer. Annual servicing helps to identify any potential issues early, maintain optimal performance, and prolong the lifespan of your boiler.
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What size boiler do I need?Determining the correct size boiler for your property is crucial to ensure adequate heating and hot water supply without wasting energy. The size of the boiler required depends on factors such as the size of your property, the number of bathrooms and radiators, and your hot water usage patterns. A qualified heating engineer can conduct a thorough assessment of your property and heating needs to recommend the most suitable boiler size for you.
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How long does it take to fit a boiler?The time it takes to fit a boiler can vary depending on several factors, including the type of boiler being installed, the complexity of the installation, and any additional work required, such as pipework or system upgrades. On average, a boiler installation can take anywhere from one to three days, but your heating engineer will be able to provide a more accurate time frame based on your specific requirements.
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Are air source heat pumps noisy?Modern air source heat pumps are designed to operate quietly, with noise levels comparable to that of a refrigerator. Proper installation and maintenance can help minimise any potential noise issues.
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How efficient are heat pumps?Heat pumps are highly efficient heating systems, typically offering a coefficient of performance (COP) of between 3 and 4. This means that for every unit of electricity used to power the heat pump, you can expect to receive three to four units of heat output.
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How much is a heat pump?The cost of a heat pump installation can vary depending on factors such as the size and type of heat pump, the complexity of the installation, and any additional components required. We offer free, no-obligation quotes for all our heat pump installation services.